Customer Experience Executive (Graduate)


 Graduate
 Ballinwillin, Mitchelstown, Co. Cork, Ireland
 ACCCZ3006/AA
Full Time

  About the Job

Customer Experience Executive (Graduate)
Mitchelstown, Co. Cork

We have launched our Graduate Programme for 2021. We have exciting graduate opportunities available at CORE within our Customer Experience and our QA Teams. If you want to learn about our business, joining our Customer Experience or QA team is an ideal place to start.

We are a market leader in supplying AGRI-tech software solutions to Ireland's leading AGRI companies. We are part of Cultura – a Canadian Head Quartered market leader in Vertical Market Software.

The satisfaction of our customers is central to our success and as part of the Customer Experience team in CORE you will contribute to this daily. You will have the opportunity to work with other teams across the business, giving you a rounded understanding of our business and allowing you to make a real difference to our customers.

You will join with other graduates onto our Graduate Programme. As part of the Graduate Programme, CORE will ensure that your talents are nurtured and developed - providing you with the skills, knowledge and competencies to build your career. You will have an individually designed career path to suit your aspirations and strengths. We are passionate about providing opportunities to grow within CORE, and we have supported others who joined in this programme to go and develop into other areas of the business.

If this sounds like the opportunity for you, please read on for more details.

Responsibilities:

- Provide 1st line software support to clients in line with defined CX process and procedure
- Working through retail customer queries and challenges through to resolution in line with Customer SLA agreements
- Interactions, Engagements and training with our customers through operations meetings, video link, via phone and email
- Proactively look for ways to provide added-value service to our retail customers
- Identify opportunities for process optimization and redesign within the retail system
- Various activities to support the 2nd line support and DBA Teams
- Provide and help manage CX KPIs
- Achieve Quarterly Scorecard Targets

What are we looking for?

Commercially aware and with a genuine desire to develop and progress, you will relish the chance to work in a collaborative environment, where everyone plays a part. An excellent communicator and problem solver, who can build strong working relationships right across the board, we will be looking for a history of good academic performance, culminating in a degree in any subject area. However, more importantly, we are seeking someone who wants to challenge themselves to be the best they can be and, in the process, make a positive contribution to the evolving service provision that is the cornerstone of our success.

Skills required:

- Self-motivated individual
- Customer focussed
- Organised and diligent, with an eye for detail
- Excellent communication skills with ability to build relationships across the board
- Good problem solving skills
- Inquisitive and curious to find new solutions and ways of servicing our customers
- A team player who collaborates with others to achieve a common goal

So, why work for CoreTech?

In return we are offering a competitive salary and an excellent benefits package including:

- 24 days' Annual Leave + Public Holidays
- Enhanced Sick Pay
- Health Plan
- Income Protection Plan
- Life Assurance
- Excellent pension scheme
- Excellent professional development opportunities with personal, fully expensed training
- Discretionary Company Bonus plan

For more information on joining Team CORE visit our career website.

Applicant’s details will be required for the purposes of performing the recruitment and selection process accurately and fairly, and will be kept confidential within CORE Tech Ltd. We will retain unsuccessful applicant’s details for up to 6 months at which point these will be destroyed and will not be shared with any third parties without the applicant’s consent. For more information, please contact us for a copy of our Candidate Privacy Policy.

To apply for the role of Customer Experience Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

  Job Summary

Job Title
Customer Experience Executive (Graduate)

Closing Date
07 July 2021

Date Posted
02 June 2021

Job Reference
ACCCZ3006/AA

Location
Ballinwillin, Mitchelstown, Co. Cork, Ireland

Sector
Graduate



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