Venue Manager

 London, UK
Full Time

  About the Job

Venue Manager
London, NW6

About Us

Founded in 2008, South Kilburn Trust was set up to support and empower local people and help address the issues of unemployment, poverty, and health concerns in the area and create new and exciting opportunities.

At the heart of our organisation is our vision for South Kilburn: to be recognised for its strong, supportive, diverse, inclusive and welcoming communities.

The Granville has been at the heart of South Kilburn for over 140 years and is a much-loved historic building which has held many roles over the years including church hall, adult education centre and youth and community centre. Thanks to a massive regeneration project, we have turned it into a centre providing support, services and activities that local communities want and need, which is where you come in!

We are now looking for a Venue Manager to join us on a full-time basis and take our visitor experience to the next level.

The Benefits

- Salary of £35,000 per annum depending on experience, ability and potential

If you have a background in venue management, this is the perfect opportunity to join our organisation and play a key role in the management of The Granville, not just as a building but as an important community hub and venue of choice for local people.

We’re a small, diverse team, dedicated to helping our local community and creating an environment where everyone can achieve their potential and improve their quality of life. The Granville plays a huge role in achieving this and is a vital space for those who use it.

You will have the chance to use your expertise and skills to enhance our visitor experience, nurture our wonderful teams and volunteers and manage a venue brimming with opportunities, hopes and ideas.

Sound Interesting? Apply today!

The Role

As the Venue Manager, you will be responsible for managing The Granville, not just as a building but as a community hub and a venue of choice, ensuring that the building runs smoothly, and all visitors have a positive experience from the moment they enter.

In this hands-on operational role, you will lead a small, dedicated team responsible for all Front of House activities by example, supporting, nurturing and developing staff and volunteers to achieve the very best customer service in a challenging and pressured environment.

You will develop and manage our fledgling community café and ensure the team effectively manage room bookings, venue hires, room set-ups, corporate conferences, and community activities and events.

You will also ensure the Granville is accessible and accessed by all and support activity programmes which serve the different sections of South Kilburn’s diverse communities.

Additionally, you will:

- Ensure all H&S procedures, risk assessments, Covid protocols and fire safety procedures are adhered to
- Ensure The Granville’s Premises Licence is maintained and adhered to
- Develop and manage an effective booking system and processes for venue hires
- Recruit, line manage, develop and train staff and volunteers
- Actively manage rotas to cover reception, event cover and the opening and closing of the building
- Seek and exploit sponsorship and fundraising opportunities for Granville activities and services

About You

To join us as the Venue Manager, you will need:

- At least two years’ venue management experience
- Experience of achieving excellence in a service-led environment catering for a large number of members of the public
- Experience of supporting hospitality and corporate events
- Experience in risk assessment writing and review
- Key supplier and contractor management experience
- Experience of successfully managing departmental budgets
- The ability to inspire and motivate a team of full-time, part-time and casual staff and volunteers
- Excellent social media skills
- Excellent knowledge of health & safety, fire evacuation procedures and First Aid, ideally with valid qualifications

The following training and qualifications are not essential, however the successful candidate will be required to undergo training once in post: Personal Licence Holder, SIA badge holder, First Aid trained, Fire Marshall trained and Health & Safety trained.

This is a full-time role working 40 hours per week across five days. Evening, weekend and Bank Holiday working will be required

Please note we reserve the right to close this role early should we receive a sufficient number of applications. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

For an informal chat about the role, please contact the South Kilburn Trust team.

Other organisations may call this role Visitor Experience Manager, Facilities Manager, Facilities Operational Manager, Front of House Manager, or Building Manager.

Webrecruit and The South Kilburn Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as the Venue Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

  Job Summary

Job Title
Venue Manager

Closing Date
10 November 2021

Date Posted
29 September 2021

Job Reference

London, UK


Venue Manager JD- Oct 2021 (1)  

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