This helpdesk role encounters a varied range of issues and technologies on a day to day basis, and if your core motivation is to care for, and help our clients through continued improvement and delivering great service then this is the role for you. It is a great opportunity to learn and gain a strong technical knowledge that can be used in other roles that will present themselves as the company grows, including implementation consultant, specialisation in security, Office 365, or cloud environments.

HB Technology require a dedicated technician to provide IT support services to their clients. The role is to both reactively resolve client issues that arise, and proactively ensure that our clients computer infrastructure is well managed and documented. We also encourage recommendations on how clients can more effectively use IT to improve their own organisation.

Thy offer a varied, fast paced role that will typically include:

· Management of server, firewall, and switch infrastructure
· Management of onsite backup and offsite replication
· First point of call for client issues normally initiated by phone or email
· Manage the issue from first contact through to resolution, using diagnostic tools and using pertinent interrogation techniques
· Most calls can be resolved remotely but some site visits will be required (own transport will be required)
· Log all calls and provide full traceability of actions taken and outcomes · Shadow our onsite team through some installations
· Learn how the handover from installation to support works to ensure the best service levels for the customer

Working Hours: 37.5 per week.

Starting salary: £10,000 per annum.